![]() Orders cancelled after the order has shipped will also be charged all associated shipping costs incurred by Hot Shots.Īll damage/shortage claims must be made immediately upon receipt of the order. New orders will not be shipped until this fee is paid in full. Please note that if you choose to cancel your order for any reason once it has been processed, a 10% restocking fee equal to the subtotal of your order will be applied to your account. Once an order has been fully processed (pulled and packaged), no additions or deletions may be made. We will do our best to accommodate changes after an order has been placed. If you have any further questions, feel free to contact us directly. If you are interested in drop-shipments, please click here to learn more about our policies for this service. This also applies if you do not want your order shipped without a particular product. If you would like to be notified of shortages prior to your order being released, please note this in the Comments section during your checkout. Shipping charges for backorders are to be paid by the customer. Backorders are available upon request and must be requested at the time the order is placed. If an item is out of stock, your order will ship without that item, and the shortage will be denoted by a zero quantity on your invoice. Orders not picked up within 3 business days are subject to a 20% restocking fee. If your account terms are prepaid, your credit card will be charged once your order has been processed and is ready for pick-up. Our pick-up hours are Monday through Friday from 9:30am - 11:30am and 2:30pm - 4:00pm. You will be notified via email when your order is ready for pick-up. Most orders placed by 12:00pm EST will typically be available for pick-up the following business day. If you are a local customer, you may pick-up your order for a flat pick-up fee of $50 (regardless of order size).
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